If you're not happy with the quality of the frame or print, you can return it within 30 days of the order date. Upon receipt of the returned item, I’ll issue a refund for the price of the frame or print, minus the charge for the artwork. If you are not happy with the pet portrait at the time of approval (prior to printing/framing), a 50% refund will be provided for the artwork charge. (Current artwork charges are $150.00 for one pet and $125.00 for each additional pet.) Once you have approved your pet portrait, prior to printing/framing there will be no refund on the art itself. Please note, I do not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.